The customer made an overpayment, I do not see the transaction in Merchant Panel
If the customer made an overpayment, a message is sent to your e-mail address with information on the customer's incorrect execution of the transaction. The given transaction is visible in the Merchant Panel: Menu > Transactions > Browse, setting the status to "error".
By entering the details of the transaction, you have the option of:
- Accepting the entire deposit.
- Accepting the transaction amount and refunding the overpayment.
In the Menu > Settings > Transactions, you can set the automatic receipt of transactions with an overpayment.