The customer made an overpayment, I do not see the transaction in Merchant Panel

If the customer made an overpayment, a message is sent to your e-mail address with information on the customer's incorrect execution of the transaction. The given transaction is visible in the Merchant Panel: Menu > Transactions > Browse, setting the status to "error".

By entering the details of the transaction, you have the option of:

  1. Accepting the entire deposit.
  2. Accepting the transaction amount and refunding the overpayment.

In the Menu > Settings > Transactions, you can set the automatic receipt of transactions with an overpayment.

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