The customer made underpayment, I do not see the transaction in the Merchant Panel

If the customer pays for a transaction with underpayment, an e-mail is sent to him informing about the incorrect amount. In the message, there is also a link to pay the missing funds.

In this situation, you can:

  1. Wait for the customer to make a surcharge.
  2. Accept or return a transaction with underpayment in your Merchant Panel. It is located in Menu > Transactions > Browse under "error" status.

In addition, in the Menu> Settings> Transactions it is possible to set the automatic receipt of transactions lower by the indicated surcharge threshold (max. 2.00 PLN).

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