The customer made underpayment, I do not see the transaction in the Merchant Panel
If the customer pays for a transaction with underpayment, an e-mail is sent to him informing about the incorrect amount. In the message, there is also a link to pay the missing funds.
In this situation, you can:
- Wait for the customer to make a surcharge.
- Accept or return a transaction with underpayment in your Merchant Panel. It is located in Menu > Transactions > Browse under "error" status.
In addition, in the Menu> Settings> Transactions it is possible to set the automatic receipt of transactions lower by the indicated surcharge threshold (max. 2.00 PLN).