I have paid too much, why the merchant did not receive an information about my payment?
If you paid more than the transaction amount, our system has detected the amounts mismatch and sent you an email with information. The money has been transferred to the merchant and is awaiting his approval or rejection.
- If you want the full amount to be booked at merchant account or returned to your bank account, please contact the merchant.
- The Tpay.com system can also mark your payment as correct and transfer only the correct amount or full amount to the merchant. It depends on the merchant account settings.
In case you decide to refund only the overpayment amount, please contact Tpay.com customer service at [email protected] If the payment was made by international bank transfer or made at a post office, please send us full bank data so we can make the refund for you.