I have paid too much at Tpay.com - why did the merchant not receive my payment?
If you have paid too much, our system detected an incorrect payment and you should receive an e-mail informing that the amount paid is different than the transaction amount. Payment made with an overpayment and was automatically provided to the merchant and is awaiting approval or refund. In this situation, there are two options:
- If you want the entire amount to be correctly booked or returned, please contact the merchant directly.
- The Tpay.com system can mark the transaction as correct and automatically refund the overpayment amount, then the transaction will be correctly posted. It is up to the merchant to determine how to set up an overpayment process.
If you decide to refund the overpayment, please contact our Customer Service Office at the email address [email protected]. If you want a refund of an international transfer or made at the post office, please provide full bank details for the refund of the overpayment, because sometimes we only have the details of an intermediary bank account.