Check the internet connection - Fastpass

If this message appears, please:

  1. Check if the device on which the application is installed has permanent Internet access.
  2. Reinstall the application and then connect the account using the QR code from the Merchant Panel.
  3. Try to install and associate an application on another device.

If the above steps do not solve the problem, please contact our Customer Service Office directly at [email protected] or using the contact form available in the Merchant Panel.

At the same time, please include in your application information about the steps you have taken and the devices on which you have tried to associate the application with your account.

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