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SupportFAQ
  • Why I receive 301 or 302 notification status?
  • How to set the currency of card transaction in mobile SDK for Android
  • How can I change the redirect link when successful payment?
  • Why Fastpass app doesn't work on horizontal view on tablets
  • I made a double payment for the same order. What to do to get a refund of one of them?
  • I want to cancel my transaction, what should I do in this situation?
  • Why does the message "Payment request failed" appear during the withdrawal request?
  • Why I'm always directed to the same bank when I make transactions via API?
  • How can you integrate transactions refunds via API ?
  • Google Analytics conversion counting at Prestashop
  • What should the Terms and Regulations on the website include?
  • Do you have a sample of online store Terms and Regulations?
  • Transaction status is correct, but i still have not received the product I ordered.
  • Where can I find the card verification code?
  • An error occured during the instalation of WooCommerce plugin, why?
  • How to generate API Cards access?
  • I can't find transactions generated by API cards in Merchant Panel.
  • After redirection to card payment with 3D-Secure, buttons "accept' and 'decline transaction' are always visible?
  • I can not pay with my credit card - no 3DSecure
  • Why do I get notifications about incorrect server responses when using Cloudflare?
  • What do I do if I made a mistake in transfer title?
  • How to collect POST notification about transaction?
  • How to generate a transaction in other currencies?
  • How to get information about unpaid transaction?
  • What documents are needed to verify the account at Tpay.com?
  • Is it possible to make refunds directly from the Tpay.com account, to the people who made the payment?
  • How to generate basic API access?
  • Is it possible to delete an outgoing transfer file from Merchant Panel?
  • Is it possible to validate card information immediately?
  • Is it possible to make recurring payments without user intervention?
  • Is it possible to pre-authorise/lock money on client's card?
  • What happens when credit card payment is not successful
  • What is merchant_description parameter used for?
  • Can I create transaction via API and let customer choose payment channel at transaction panel?
  • Can I generate hash type transaction links?
  • I didn't received funds from transaction paid by card/Masterpass/PayPal
  • What is debugging / developer mode at shop addons for?
  • What is test mode used for?
  • How can I receive an invoice for my order?
  • How can i reset my API card password?
  • Problem with integration - "Request parameters are invalid"
  • How to connect payment from iMerchantConnect with order in e-shop?
  • Where can I find the commission invoice?
  • Is there a possibility to download a report of transactions?
  • How to make payments from abroad?
  • Order has been set to declined but transaction has been paid correctly
  • Can I decide if accept payment or not?
  • How to recognize notifications in two-step payments acceptance mode?
  • Can I get a list of available banks on my account in JSON format?
  • Is it possible integrate blik by API?
  • During making a refund by API for an account in test mode I get ERR99 and result 0.
  • List of ISO codes and corresponding currencies
  • Can I receive an invoice from Tpay.com by email?
  • What can I do to send email notifications for transactions come to more addresses?
  • I have made underpayment at Tpay.com - why did the Merchant not record my payment?
  • Why is the transaction status still correct after attempted refund?
  • After transaction created by securesale method, a customer wasn't redirected to shop online.
  • Can I test the card API without signing a contract with Elavon?
  • I want cancel my order, and get a refund. How can I do this ?
  • The customer paid and I did not receive this payment on my bank account
  • What to enter in the Klucz A field during SkyShop integration?
  • How to terminate the contract?
  • How to build payment links and put them on the website?
  • How can I pay out funds from my account at Tpay.com?
  • Is it possible to receive a system notification about transaction again?
  • I want to pay for the order, but I do not receive the SMS code for payment authorization.
  • Notifications do not work on port XXXX
  • I could not finish the payment, how can I do it now?
  • My bank is not on the list, how can I pay for the order?
  • Where can I find information on ordered payouts?
  • Where can I find information about commissioned mass orders?
  • How can I identify the payment source based on notifications
  • Can I generate hashed links outside the Merchant Panel?
  • Why there is no transaction refund option in my Merchant Panel?
  • Can I return the purchased commodity for you?
  • What if the online shop owner changes?
  • How to cancel a payment transaction?
  • How to change the company name?
  • The customer made underpayment, I do not see the transaction in the Merchant Panel
  • The customer made an overpayment, I do not see the transaction in Merchant Panel
  • Do I need to add new IP addresses to the notifications?
  • Can I set a currency other than PLN in the Merchant Panel?
  • Can the payer complete the amount of the transaction himself?
  • Why do I not receive transaction emails?
  • How to start instalment payments/ Alior instalments ?
  • How can I enable / disable the test mode?
  • Where can I find the security code?
  • When I try to request a card refund, I receive an error code 00
  • Problem with the certificate on Tpay.com
  • I need tools to prepare Payment Gateways Monitoring for Tpay.com
  • How can I add another shop to my Tpay account?
  • Can I receive notifications to several different URL/e-mail addresses ?
  • Do you have an offer for persons who do not run a business?
  • How to create a sub-account / additional access on Tpay.com?
  • I have made the payout to a closed bank account. What in this situation?
  • Do you refund charged commission in case of cancelled order?
  • I do not see the customer data for a correct transaction paid through BLIK.
  • I have got an active PayPal account, but I can not connect it to Tpay.com
  • Can I have more than one bank account to payout funds?
  • Can I transfer the commission for the transaction to the payer?
  • Is there an instalment payment instruction for the customer?
  • How to make a purchase in installments?
  • For card transactions we receive an error message 9 - processing error.
  • Where can I set the address of the return page ?
  • How do I send the result addresses for more stores?
  • Is there a default gateway for authentication tests of notifications?
  • How can I change the automatic payout mode?
  • How can I secure the change of the payment channel during the transaction?
  • Can I integrate Tpay.com in CakePHP ?
  • How can I secure the change of the payment channel during the transaction?
  • The problem with determining the conversion source in Google Analytics in Wordpress
  • Validity of payment links
  • The problem with determining the conversion source in Google Analytics in Wordpress
  • Validity of payment links
  • Czy mogę ręcznie obciążać karty Klientów?
  • Prestashop - can I configure many merchant accounts in multistore mode?
  • Czy-jest-mozliwosc-integracji-z-platforma-wix
  • Why seller has not received funds from my wire transfer
  • Do I have to configure credit card payments in Prestashop to accept credit cards?
  • Where can I download Tpay and banks logotypes?
  • How to add new bank account
  • Can I withdraw funds in a currency other than PLN?
  • Jak-zbudowac-link-do-platnosci-karta-w-dowolnej-walucie
  • We plan to create an account and integrate payments. What does it cost?
  • I've paid for account activation from an incorrect bank account. I want a refund.
  • I have paid too much at Tpay.com - why did the merchant not receive my payment?
  • Do I need to have credit cards enabled in my Prestashop store?
  • Prestashop redirection to tpay transaction panel is not working
  • I paid for a transaction with underpayment - why did the Merchant not record my payment?

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Frequently Asked Questions

  • How to generate basic API access?
  • Why seller has not received funds from my wire transfer
  • I have got an active PayPal account, but I can not connect it to Tpay.com
  • What is test mode used for?
  • How to cancel a payment transaction?
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